Frequently Asked Questions

General

What is AskLuci?

AskLuci is your clinic’s new CXO (Customer Experience Officer). We combine software, automation, AI, and expert support to handle the admin, operations, and client experience tasks that slow clinics down. Instead of just advice, we bring tools and a team that make your clinic run more efficiently.

How is AskLuci different from my Practice Management System (PMS)?

PMS platforms (like Cliniko) are designed to manage appointments, notes, and billing. But they move slowly, and they can’t solve every problem. AskLuci integrates with your PMS to fill the gaps — automating reminders, invoices, recalls, SOPs, and client communications — so your clinic runs consistently without the extra workload.

Why not just hire more admin or a practice manager?

Admins and managers are valuable, but they can’t cover everything. They don’t bring automation, AI, or marketing integration — and when they leave, their knowledge often leaves with them. AskLuci captures your SOPs, builds a Knowledge Hub, and delivers tools no single hire can match, for less cost than a full-time role.

How is AskLuci different from a business coach?

Coaches give advice, motivation, and ideas — but the implementation still falls on you. AskLuci actually implements the systems, automations, and tools your clinic needs. We don’t just talk about what to do, we do it with you, and we support your entire team, not just you as the owner.

Features

What can AskLuci automate?

AskLuci covers the full client journey and internal processes:

-Daily flow (intake, notes, rebooking, reminders)

-Invoices and payment chasing

-Recalls and rebookings

-Aftercare and client communication

-Knowledge Hub for SOPs and 24/7 staff support

How does the Knowledge Hub work?

The Knowledge Hub is your clinic’s always-on playbook. It contains SOPs, how-tos, templates, and an AI chat to answer staff questions instantly. When your processes evolve, we update it weekly, so your team is never left guessing.

Can AskLuci support marketing too?

Yes. Through our integration with Nurturly, we connect top-of-funnel marketing to your clinic operations — including branded content, lead funnels, sales pipelines, and paid ads management.

Implementation

How hard is it to get started?

We do the heavy lifting. Our team manages database clean-up, billable categories, updated pricing, treatment note templates, communication workflows, and staff training. Most clinics are up and running with AskLuci within weeks, not months.

Does my team need training?

Yes, but we make it easy. We provide basic and advanced Cliniko and AskLuci training, plus the Knowledge Hub and AI chat to answer questions on demand. Staff quickly adapt because everything is built around making their jobs easier, not harder.

What happens when staff leave?

AskLuci protects your business from losing knowledge. SOPs, templates, and workflows stay in the system, so your clinic continues to run smoothly even through staff turnover.

Pricing & Value

What is AskLuci?

Not compared to the alternatives. Hiring a practice manager or admin costs far more in salary, super, and overhead — and they still can’t do what AskLuci does. Business coaches often charge $20k+ per year just for advice. AskLuci gives you a full team, tools, and automation for less.

What’s the ROI of using AskLuci?

-Higher therapist utilisation

-Lower admin workload and wage costs

-Fewer no-shows and missed recalls

-Faster invoice collection

-Improved client retention and reputation

Most clinics recover their investment quickly through increased revenue and reduced inefficiency.

Future

Will AskLuci keep improving?

Yes. We continuously develop new features, integrations, and automations. When we release something new, your clinic benefits automatically.

Will AskLuci replace my staff?

No. AskLuci supports your staff by removing repetitive, stressful tasks. Your admin and therapists get to focus on clients, not chasing paperwork, payments, or recalls. It’s about making your team stronger, not smaller.