Privacy Policy

Effective Date: 01/06/2025

1. Introduction

Pellucid Waters Pty Ltd (ABN 73659219431) (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (AskLuci.io) and related services.

2. What Personal Information We Collect

We may collect the following types of information:

Contact details: Name, email address, phone number (if provided).Clinic and practice details: Business name, staff information, and Cliniko integration details. Usage data: Information about how you use our website, including IP address, device information, and browsing activity. Any other information you voluntarily provide through forms, chat, email, or surveys.

3. How We Collect Your Information

We collect personal information:

When you fill out forms on our website. When you interact with our services, including AI features and Cliniko integrations. When you communicate with us via email or support chat. Automatically through website analytics and cookies (see Section 6).

4. How We Use Your Information

We use your personal information to:

Provide, operate, and improve AskLuci.io services. Communicate with you about your account, updates, or support requests. Monitor and improve our website performance and user experience. Comply with legal obligations and protect our legal rights.

5. Disclosure of Your Information

We may share your information with:

Service providers who help us operate the website or provide support services (e.g. cloud hosting, analytics).Third-party integrations (such as Cliniko) to deliver the features you choose to use. Legal authorities if required by law or to protect our rights.

We will not sell or rent your personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and improve your user experience. Analyze website usage to understand user behavior and improve our services. You can adjust your browser settings to refuse cookies; however, some features of the site may not work properly without them.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet is 100% secure. We encourage you to use secure passwords and exercise caution.

8. Access and Correction

You may request access to the personal information we hold about you or ask us to correct it if it’s inaccurate. Contact us using the details in Section 11.