Effective Date: 01/06/2025

1. Introduction

Welcome to AskLuci.io (“Website”), operated by Pellucid Waters Pty Ltd (ABN 73659219431, “Company,” “we,” “us,” or “our”). By accessing or using this Website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use this Website.

2. Use of Website

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of this Website by any third party.

You must not misuse the Website by knowingly introducing viruses, trojans, or other harmful material.You must not attempt to gain unauthorized access to the Website or any server, computer, or database connected to the Website.

3. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, icons, images, and software, is the property of Pellucid Waters Pty Ltd or its licensors and is protected by applicable intellectual property laws. You may view and print pages from the Website for your own personal use, but you may not reproduce, distribute, modify, or exploit any content for commercial purposes without our prior written consent.

4. Links to Other Websites

The Website may contain links to third-party websites. These links are provided for your convenience only. We do not control and are not responsible for the content or privacy practices of these websites.

5. Disclaimer

While we strive to provide accurate and up-to-date information, the content on this Website is provided “as is” and for general information purposes only. We make no warranties, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Website or the information contained on the Website. Your use of the Website is at your own risk.

6. Limitation of Liability

To the maximum extent permitted by law, Pellucid Waters Pty Ltd shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the Website or its content.

7. Indemnity

You agree to indemnify, defend, and hold harmless Pellucid Waters Pty Ltd from and against all claims, damages, losses, liabilities, costs, and expenses arising from your use of the Website or any breach of these Terms.

8. Privacy

Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the Website after changes have been made constitutes acceptance of those changes.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Pellucid Waters Pty Ltd

25 Philip Street

South Gladstone QLD 4680

Australia

Email: team@pellucidwaters.com.au

$1 Million Outstanding Invoice Challenge – Additional Terms

These terms apply in addition to the general AskLuci Terms & Conditions.

1. Nature of the Challenge

The $1 Million Outstanding Invoice Challenge (“Challenge”) is a time-limited educational and operational program designed to assist allied health clinic owners to identify, understand, and improve outstanding invoice processes within their business.

The Challenge includes:

Live group sessions

Educational guidance

Diagnostic tools, templates, and workflows

Optional tracking tools and exercises

The Challenge does not constitute accounting, legal, financial, or tax advice.

2. No Guarantee of Financial Outcomes

While the Challenge is designed to help participants identify and improve invoice recovery opportunities, AskLuci does not guarantee:

Recovery of any specific dollar amount

Recovery of all outstanding invoices

Improvement in revenue, profit, or cashflow

Outcomes within any specific timeframe

Any reference to “$1 million” is illustrative and collective, reflecting the aggregate potential of outstanding invoices across participating clinics, not a promise or representation of individual results.

3. Participant Responsibility

Participants acknowledge that outcomes depend on factors including, but not limited to:

Accuracy and completeness of clinic data

Existing billing practices and payer rules

Third-party payers (e.g. Medicare, NDIS, DVA, insurers)

Staff execution and internal processes

AskLuci is not responsible for delays, rejections, or non-payment by third parties.

4. Tools, Templates, and Resources

Any tools, templates, dashboards, or resources provided as part of the Challenge:

Are provided “as is”

Must be reviewed and adapted to the participant’s clinic

Do not replace professional accounting, legal, or compliance advice

Participants are responsible for ensuring all actions comply with:

Medicare requirements

NDIS rules

Private health fund agreements

Employment, payroll, and superannuation laws

5. Group Sessions & Confidentiality

Live sessions are delivered in a group environment.

Participants agree:

Not to share confidential information of other clinics

Not to record sessions unless explicitly permitted

That AskLuci may record sessions for internal or educational purposes

6. Refunds & Cancellations

Unless otherwise stated in writing:

Participation fees are non-refundable once the Challenge has commenced

Missed sessions do not entitle participants to refunds

Access may be revoked for conduct that disrupts the program or breaches these terms

7. Intellectual Property

All materials provided during the Challenge remain the intellectual property of AskLuci, including:

Frameworks

Metrics (including AMCA)

Templates and workflows

Participants may use materials internally within their clinic but may not resell, distribute, or reproduce them externally.

8. Limitation of Liability

To the maximum extent permitted by law, AskLuci’s liability in connection with the Challenge is limited to the amount paid to participate.

AskLuci is not liable for:

Lost revenue

Missed payments

Business interruption

Third-party decisions or system limitations

9. Governing Law

These terms are governed by the laws of Queensland, Australia.